SHIPPING POLICY

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Processing Time

Preparing, checking, and packing your order typically takes around 3 business days. Large orders may require additional processing time depending on the number of items involved.

During peak holiday seasons or periods of delay, processing times may extend up to a week or more. Our priority is ensuring order accuracy and quality, minimizing incorrect items or defects.

We cannot guarantee specific delivery deadlines for occasions such as vacations, birthdays, or holidays. Unexpected delays, stock shortages, and international shipping issues may occur.

IMPORTANT: To avoid delays, we recommend prioritizing newer items when placing orders. For concerns, please contact us.

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Packing

We do not include shoe or bag boxes in shipments due to:

• Increased risk of customs seizure.

• High international shipping costs.

Shoes and bags are securely wrapped in bubble wrap, with dustbags and accessories included. Customers requesting boxes must cover freight overcharges ($30–$100+) and accept higher customs seizure risks.

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Express Shipping (10-15 Days, Including Pick-Up Time)

We use carriers such as FedEx, UPS, USPS, DHL, and Aramex, with tracking and signature confirmation. Carrier selection depends on warehouse capacity and transit times.

For Southeast Asia and Asia Pacific regions, EMS Express Shipping is preferred. Alternate couriers may be used during delays.

Shipping Process:

1. Receiving & Inspection: Items arrive at our warehouse and undergo a 1–3 business day quality check.

2. Packing & Dispatch: Orders are packed and a tracking number is provided (updates may not appear immediately).

3. Courier Pick-Up: Typically within 1–2 business days (excluding weekends). The tracking number updates once scanned.

4. Transit: The package is shipped to the destination country.

5. Customs Clearance: The package undergoes import procedures.

6. Delivery: The courier delivers the package to the final address.

IMPORTANT: Orders cannot be canceled after a tracking number is issued. Unauthorized chargebacks will be disputed, and customers will be blacklisted.

Delivery time begins once the package is shipped.

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Delivery Rates

Shipping costs are based on order totals:

• $0 - $250: $30

• $250 - $500: $60

• $500 - $750: $80

• $750 - $1000: $110

• $1000 - $2000: $180

• $2000 - $3000: $250

• $3000 - $4000: $320

• $4000 - $5000: $390

• $5000 and up: $460

Rates may vary for different regions.

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Custom Duties & Taxes

International customers are responsible for any import, customs, or local tax fees. We do not refund shipping for lost, unclaimed, or undeliverable packages.

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Shipping Overage

Occasionally, when the shipping volume or weight of an order significantly exceeds standard estimates (e.g., large boots, bulky or oversized items), a shared shipping overage fee may apply. In such cases, customers will be notified in advance and asked to cover a portion of the excess cost.

These overage fees are typically split evenly—for example, if the overage is $30, the customer would be asked to cover $15. This helps us maintain access to secure, reliable, and tariff-protected shipping routes. 

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Address Changes

For address changes before delivery, contact the carrier. If unsuccessful, reach out to us. Changes may incur extra fees and are not always possible.

We advise against placing orders before traveling. If an order is delivered to an old address, contact neighbors or arrange forwarding. We are not responsible for delivery delays due to vacations.

Incomplete or incorrect addresses leading to failed delivery require customer correction. We do not ship to PO boxes.

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Seized Packages

All international orders are subject to domestic customs clearance. While customs seizures are rare, they may occur due to the current international shipping landscape. In such cases, customers will be notified and offered the following compensation options:

 

Compensation Options

• Re-shipment: Items may be resent at the customer’s expense for shipping. If a new order is placed, the shipping fee for the re-shipment may be waived at our discretion.

• Refund: Refunds are issued for the value of the merchandise only, either as store credit or to the original method of payment. Shipping fees are non-refundable, as these costs are not recoverable.

 

By placing an order, customers acknowledge the risks associated with international shipping and agree to the compensation terms outlined above.

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Stolen Packages

If a package is stolen:

1. Check with neighbors or family.

2. Contact the courier for an investigation.

3. Review surveillance footage if available.

We do not compensate for stolen packages. Customers should seek reimbursement from the courier or file a police report.

To reduce theft risks:

• Monitor tracking updates.

• Schedule deliveries.

• Inform household members.

• Install security cameras.

 

Missent Orders

For shipments sent to the wrong address:

• If within the same country, we request cooperation in returning the package.

• If in a different country, we resolve cases individually.

• In the event of a mix-up involving two orders within the same country, we require both parties to cooperate in facilitating the exchange. To assist with this process, we will provide a pre-paid shipping label to each party.

• If either party refuses to ship the package for exchange, we will be unable to provide further assistance, and a negative balance may be applied to future order(s).

 

Legal Disclaimer

By placing an order, customers agree to this shipping policy. We are not responsible for unforeseen delays, customs issues, or shipping disruptions. Customers must accept international shipping risks and are liable for any additional costs incurred.

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