Hi HSP Fam!
 

Here’s everything you need to know about how we process orders, ship packages, handle policies, and support our customers. Please take a moment to review this information — it helps ensure a smooth and informed shopping experience.

 

Below are a few important things to know about how we operate:

 

📦 Processing Time
All orders are made with care. Depending on the items and size of your order:
• Small orders (1–2 items) typically take 2–3 business days to process.
• Larger orders may take 5–10 business days or even longer in some cases, especially if items are restocking.

 

🚚 Shipping & Delivery
• We use trusted couriers like USPS, FedEx, or UPS depending on destination and size.
• Tracking numbers are emailed once the package ships.

• Use this link to track your package and get detailed and up-to-date status on your order.
• Please note: tracking may take 2-8 business days to update — this is normal and expected, especially for international shipments.
• Average delivery time is 10 –15 business days.

 

🔁 Returns & Exchanges
We do not offer returns or exchanges, with a few exceptions. In certain cases, we may offer partial refunds in the form of store credit or discounts. All decisions are made on a case-by-case basis. Please refer to our Refund Policy for full details.

 

✏️ Order Changes & Cancellations
Orders cannot be canceled or modified after 30 minutes of placement. We process orders promptly to avoid delays, so please review your order carefully before checking out.

 

❓ Frequently Asked Questions
Whether you're a first-time buyer or a long-time customer, we highly recommend reviewing our FAQs. They cover 90% of common questions and concerns and are updated regularly to reflect important changes or clarifications.

 

🚫 Disputes & Policy Violations
We take pride in our honest and responsive customer service. However, please understand:
• Customers who initiate chargebacks or disputes without contacting us first may be permanently restricted from shopping with us.
• We ask that you review our Refund Policy and Shipping Policy pages for full details.

 

⚠️ Please Read Before Ordering

If you are not comfortable with longer processing or shipping times, do not understand how international shipping works, or disagree with our store policies — we kindly ask that you refrain from shopping with us.

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If you are prone to resolving issues through chargebacks or disputes rather than direct communication, this may not be the right store for you.

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If you believe you are entitled to special exceptions and frequently request accommodations that contradict our policies or exceed what we reasonably offer, we respectfully suggest shopping elsewhere.

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We are a small, independent online shop with a unique business model. We ask that you only order if you are comfortable with our terms and willing to shop with patience and understanding.

 

Thank you!

HSP Team